Client Overview
VISP.net is a leading telecommunications service provider, delivering internet billing and business automation software to ISPs across the U.S. With a focus on reliability, performance, and seamless user experience, VISP sought to transform its legacy infrastructure to meet the increasing demands of scalability, performance, and agility.
The Challenge
VISP.net faced two major technical roadblocks:
- Legacy Monolithic Architecture: Their existing system architecture was rigid, complex, and non-scalable, making it difficult to deploy updates or new features.
- Outdated Reporting Infrastructure: The tightly coupled, hardcoded reporting module caused interdependencies—any change in one report affected others, creating inefficiencies and errors.
- Industry: Information Technology & Services
- Client: VIsp.Net
- Location: United States, Beaverton, OR
The Approch
To kick off the project, we conducted detailed discovery sessions with stakeholders from engineering, customer support, and product teams. We mapped out every operational workflow and identified friction points impacting both internal teams and end users.
With a clear understanding of the ISP lifecycle, we created a scalable design system and modular UX framework. The product was designed and rolled out in phases, with focus areas including:
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Subscriber Lifecycle Management
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Billing & Payment Automation
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Service Plan Configuration & Provisioning
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Network Status & Monitoring Dashboards
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Integrated Support & CRM Modules
Solution & Result
The redesigned VISP.net platform offers a unified, responsive experience that automates daily operations for ISPs. Key features include dynamic dashboards, real-time alerts, simplified workflows, and modular components for easy feature expansion.
From field technicians to support agents and business owners, every user type now has access to tailored tools and insights.
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Component-based Angular UI
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Streamlined support ticketing flows
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Custom dashboards for executive and field roles
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Deep integration with external APIs and tools
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Scalable infrastructure supporting wireless & fiber ISPs
